Contact

AI Cyber Authority serves as a national reference provider network for the AI-integrated cybersecurity services sector. This page describes the appropriate methods and formats for submitting inquiries related to providers, corrections, editorial matters, and provider network scope. Responses follow a structured review process consistent with institutional reference standards applied across the cybersecurity vertical.

What to include in your message

Effective communication with a reference provider network depends on specificity. Inquiries that lack identifiable context — a company name, a provider URL, a regulatory category, or a specific factual concern — cannot be actioned efficiently and will be deprioritized in the review process.

The following breakdown describes the information a well-formed inquiry should contain:

1. Subject category — Identify whether the inquiry concerns a provider addition, a factual correction, a scope question, a regulatory citation dispute, or a general provider network inquiry. These categories route to different review processes.
2. Named entity or record — Provide the full legal or registered name of the organization, service, or professional credential being referenced. Avoid informal trade names unless the formal name is unknown.
3. Specific claim or request — State the factual matter in dispute, the provider data requiring update, or the provider network decision being questioned. Vague language such as "the provider is wrong" does not provide an actionable basis for review.
4. Supporting documentation — Where applicable, attach or reference publicly available documentation: state licensing board records, NIST framework compliance documentation, FTC enforcement records, or published credentialing standards from recognized bodies such as (ISC)², ISACA, or CompTIA.
5. Contact information — Provide a verifiable return address. Submissions without a reachable correspondent are not held in queue beyond 30 days.

Inquiries involving claims about regulated services — particularly AI-integrated cybersecurity offerings subject to oversight under frameworks such as NIST SP 800-218 (Secure Software Development Framework) or sector-specific mandates from CISA — should identify the applicable framework or agency by name. This is not a legal services channel; regulatory interpretation questions are outside this provider network's editorial scope.

Response expectations

AI Cyber Authority operates as a reference index, not a managed services platform. Response timelines reflect the editorial and verification workload of a provider network operation, not a customer service function.

Standard editorial inquiries — provider corrections, classification questions, scope clarifications — receive acknowledgment as processing allows. Substantive review, which involves cross-referencing against public regulatory records, credentialing databases, or CISA advisories, may extend the resolution timeline to 15 business days.

A contrast worth drawing: factual correction requests and new provider submissions follow different workflows. Factual correction requests enter an expedited verification path because they involve comparing submitted data against existing published records. New provider submissions require a full classification review against the provider network's scope definitions, which cover AI-enhanced and AI-dependent cybersecurity services as a distinct category from traditional managed security service providers (MSSPs) operating without AI integration. The AI Cyber Providers index reflects this classification boundary.

Inquiries submitted without the structured information described in the preceding section will receive a single request for clarification. If clarification is not received within 14 calendar days, the inquiry is closed without action.

Bulk or automated submission attempts are logged and flagged. Provider Network integrity review follows protocols consistent with those described by CISA's guidance on maintaining accurate public-sector resource indexes.

Additional contact options

For inquiries that concern the structural purpose or scope of this provider network rather than a specific provider, the reference page addresses the classification methodology, the national geographic scope, and the vertical boundaries of this index within the broader cybersecurity services landscape.

For guidance on navigating the provider network structure and interpreting provider classifications, the How to Use This AI Cyber Resource reference page provides the relevant framework.

Inquiries concerning parent provider network operations, network-level indexing policy, or cross-vertical classification standards should be directed to the network administrative contact rather than this provider network's editorial channel. Mixing network-level questions with provider-level inquiries creates routing delays for both categories.

Researchers, journalists, and policy analysts referencing this provider network in published work should note that the provider network's classification standards for AI-integrated cybersecurity services draw from publicly available frameworks including the NIST AI Risk Management Framework (NIST AI 100-1), NIST SP 800-53 Rev 5 control families, and CISA's published guidance on AI cybersecurity risk. Direct attribution should reference these primary sources rather than this provider network as an original source.

How to reach this office

Editorial and provider inquiries for AI Cyber Authority are handled through the primary administrative contact for this provider network:

Email: [email protected]

All written inquiries should follow the structured format described in the first section of this page. Submissions that adhere to the five-point format — subject category, named entity, specific claim, supporting documentation, and return contact — are processed without a preliminary clarification step, reducing total resolution time by an estimated 40 to 60 percent compared to unstructured submissions.

There is no phone intake channel for this provider network. The reference and verification workflow is document-based, and all editorial decisions require a written record. Phone consultations do not generate the documentation trail necessary for provider changes to proceed through review.

Physical correspondence is not maintained for this provider network operation. All submissions, attachments, and supporting documentation should be transmitted electronically to the address above, with relevant file formats limited to PDF, plain text, or standard document formats compatible with review systems.

References

• NIST AI 100-1
• NIST SP 800-218